DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
PROCESSING TIME:
- STANDARD PRODUCTS: Our general processing time is 2 – 5 business days in regular seasons. This may extend during holiday seasons.
- SPECIALTY PRODUCTS (INCLUDING SLEEVELESS JACKET AND SHOES): Due to intricate detailing and quality checks, these items require a longer processing time of 7-10 business days. We appreciate your understanding as we ensure the highest quality.
SHIPPING TIME
Shipping time varies by location and shipping option including:
- Free Shipping
- Shipping with Insurance
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED STANDARD SHIPPING | *ESTIMATED SHIPPING WITH INSURANCE |
| United States | 10-14 days | 6-12 days |
| Canada, Europe | 10-14 days | 6-12 days |
| Australia, New Zealand | 10-14 days | 6-12 days |
| Mexico, Central America, South America | 10-14 days | 6-12 days |
REFUNDS (IF APPLICABLE)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please contact us with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please contact us. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some areas we are unable to ship to. If you happen to be located in one of those places, we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Do you provide tracking information?
Yes, you will receive a confirmation email once your order is shipped out that contains your tracking number. If you don't receive any tracking information within 9 days, please contact us
Why does my tracking say no information is available at the moment?
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days and there is still no information on your tracking number, feel free to contact us.
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